{"id":1679,"date":"2023-09-23T16:55:55","date_gmt":"2023-09-23T16:55:55","guid":{"rendered":"https:\/\/www.mouraj.com\/?page_id=1679"},"modified":"2023-09-23T17:12:16","modified_gmt":"2023-09-23T17:12:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.mouraj.com\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1679\" class=\"elementor elementor-1679\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ed486bb elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ed486bb\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-custom\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f97affc\" data-id=\"f97affc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec6b69f elementor-widget elementor-widget-text-editor\" data-id=\"ec6b69f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 11-03-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h3>How can I get delivery outside Dhaka?<\/h3><p>We are providing delivery outside Dhaka through a courier service. Currently, we are using RedX courier, eCourier, and Paperfly. They are providing home delivery within their coverage area. They provide pickup point delivery where their coverage is not available.<\/p><h3><span class=\"title-text\">If I miss the delivery then what can I do?<\/span><\/h3><div class=\"accordion-item\"><div class=\"accordion-collapse collapse show\"><div class=\"accordion-body\"><div class=\"product-filter__sidebar__single__content\"><div class=\"list-group-dots\"><p>If you cannot receive the delivery on time then the product will be returned back to us. Then we will again send the product if you want to take it.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"accordion-item\"><h3><span class=\"title-text\">Can I get home delivery outside Dhaka?<\/span><\/h3><p>You will get a home delivery facility in the city areas. If it is an urban area then you need to collect the product from the pickup point. If the courier service has coverage in your area they might try to deliver it to your nearest location.<\/p><h3><span class=\"title-text\">What is the shipping charge refund policy?<\/span><\/h3><p>You can claim the full refund for the delivery charge if the order is not delivered within the committed timeline.<\/p><table width=\"100%\"><tbody><tr><td><strong>\u00a0Type of Delivery<\/strong><\/td><td>\u00a0<strong>Dhaka<\/strong><\/td><td><strong>\u00a0Outside Dhaka<\/strong><\/td><td><strong>Delivery Charge<\/strong><\/td><\/tr><tr><td>Standard Delivery<\/td><td>3 Working Days<\/td><td>1-7 Working Days<\/td><td>BDT 60 Taka<\/td><\/tr><tr><td>Express Delivery<\/td><td>1 Working Day<\/td><td>1-3\u00a0Working Days<\/td><td>\u00a0BDT 120 Taka<\/td><\/tr><\/tbody><\/table><p>\u00a0\u00a0<\/p><p><strong>Refund Claim Procedure:<\/strong><\/p><ul><li>The customer has to\u00a0contact us from his account by selecting \u201cDelayed Delivery.<\/li><li>MouRaj\u00a0Customer Support Team will check and investigate the complaint.<\/li><li>If the complaint is valid, the Customer Support team will confirm the customer through the ticket and proceed with the refund.<\/li><li>If the complaint is invalid then the Customer Support team will inform the customer through the ticket with the explanation.<\/li><li>The refund will be done through the MouRaj voucher.<\/li><li>The refund of the delivery charge may take 3-5 days.<\/li><\/ul><p>Please\u00a0<strong>NOTE<\/strong> your refund request might be canceled\/ disqualified for the following reasons:<\/p><ul><li>The customer&#8217;s phone was unreachable<\/li><li>The delivery was rescheduled by the customer<\/li><li>The delivery area is not within our coverage<\/li><\/ul><h3><span class=\"title-text\">What is Express Delivery?<\/span><\/h3><div class=\"accordion-item\"><div class=\"accordion-collapse collapse show\"><div class=\"accordion-body\"><div class=\"product-filter__sidebar__single__content\"><div class=\"list-group-dots\"><p>Express Delivery Some of our products are available with Express Delivery which we deliver all\u00a0over\u00a0Bangladesh\u00a0within the next working day after the order confirmation.<\/p><h3><span class=\"title-text\">What is the delivery time?<\/span><\/h3><p>The estimated time of delivery for Orders inside Dhaka city is up to 1-3 Working days &amp; for outside Dhaka up to 1-7 working days.<br \/><br \/><strong>Note:<\/strong><\/p><ul><li><p>Any order placed after 11 a.m. will be considered as an order of next business day, not on the same day.\u00a0<\/p><\/li><li><p>Business Day: Saturday to Thursday except for public holidays.<\/p><\/li><li><p>Delivery might be delayed due to the unavailability of the product or delay from the 3rd Party Delivery Service.<\/p><\/li><\/ul><h3><span class=\"title-text\">Can I change the delivery address after placing the order?<\/span><\/h3><div class=\"accordion-item\"><div class=\"accordion-collapse collapse show\"><div class=\"accordion-body\"><div class=\"product-filter__sidebar__single__content\"><div class=\"list-group-dots\"><p>You can change the shipping address if the order is not out for delivery yet. If the order is already out for delivery and you want to change the shipping address, then it will be returned to us and then we can change the shipping address.<\/p><\/div><\/div><\/div><\/div><\/div><h3 class=\"accordion-item\"><span class=\"title-text\">Can I pay through bKash after receiving the product?<\/span><\/h3><div class=\"accordion-item\"><div class=\"accordion-item\"><div class=\"accordion-collapse collapse show\"><div class=\"accordion-body\"><div class=\"product-filter__sidebar__single__content\"><div class=\"list-group-dots\"><p>You cannot pay through bKash while receiving the delivery. If you want to make the payment through bKash then you have to make the payment first while placing the order, then we can process the delivery.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"accordion-item\"><div class=\"accordion-item\"><div class=\"accordion-collapse collapse show\"><div class=\"accordion-body\"><div class=\"product-filter__sidebar__single__content\"><h3 class=\"list-group-dots\">Can I get Express Delivery with all products if I pay an extra delivery charge?<\/h3><div class=\"list-group-dots\">Express Delivery is available only with some selected products. To find out if a product is available with Express Delivery or not, simply look for the Express Delivery logo on the product page. You can also check Express Delivery products by filtering with &#8220;Express Delivery.&#8221;<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"accordion-item\"><div class=\"accordion-collapse collapse show\"><div class=\"accordion-body\"><div class=\"product-filter__sidebar__single__content\"><div class=\"list-group-dots\"><h3>Can I receive delivery from your pickup point?<\/h3><p>We do not have any pickup points. We provide home deliveries inside Dhaka metro through our own delivery riders and provide home delivery\/pickup point delivery through courier service.<\/p><div class=\"accordion-item\"><div class=\"accordion-collapse collapse show\"><div class=\"accordion-body\"><div class=\"product-filter__sidebar__single__content\"><div class=\"list-group-dots\"><h3>Can I check the product and then make the payment?<\/h3><p>You have to make the payment first. The delivery rider will allow you to unbox the product. You can check the product in front of the delivery rider.<\/p><h3>What is the delivery charge?<\/h3><\/div><\/div><\/div><\/div><\/div><div class=\"accordion-item\"><p><strong>Regular delivery:\u00a0<\/strong><\/p><ul><li>Inside Dhaka : BDT 60 Taka<\/li><li>Outside Dhaka : BDT 120 Taka<\/li><\/ul><p>\u00a0<\/p><p class=\"x_MsoNormal\"><strong>Express Delivery:<\/strong><\/p><p class=\"x_MsoNormal\">Same Day Delivery:\u00a0BDT 100\u00a0(Order place time from 12:00:00 AM \u2013 10:59:59 AM)<\/p><p class=\"x_MsoNormal\">Next Day Delivery: BDT 60 (Order place time from 11:00:00 AM \u2013 11:59:59 PM)\u00a0<\/p><p>Note: The delivery charge might vary due to product size and delivery location.<\/p><div class=\"MyAccount__StyledProductList-sc-pfu7fx-1 iAqmHO product-filter\"><div class=\"product-filter__sidebar\"><div class=\"product-filter__sidebar__single accordion\"><div class=\"accordion-item\"><div class=\"accordion-collapse collapse show\"><div class=\"accordion-body\"><div class=\"product-filter__sidebar__single__content\"><div class=\"list-group-dots\"><h3>Does MouRaj deliver internationally?<\/h3><p>MouRaj\u00a0doesn&#8217;t deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you&#8217;ll have to ensure the Delivery Address is within Bangladesh.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How can I get delivery outside Dhaka? We are providing delivery outside Dhaka through a courier service. Currently, we are using RedX courier, eCourier, and&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.mouraj.com\/wp-json\/wp\/v2\/pages\/1679"}],"collection":[{"href":"https:\/\/www.mouraj.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mouraj.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mouraj.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mouraj.com\/wp-json\/wp\/v2\/comments?post=1679"}],"version-history":[{"count":4,"href":"https:\/\/www.mouraj.com\/wp-json\/wp\/v2\/pages\/1679\/revisions"}],"predecessor-version":[{"id":1685,"href":"https:\/\/www.mouraj.com\/wp-json\/wp\/v2\/pages\/1679\/revisions\/1685"}],"wp:attachment":[{"href":"https:\/\/www.mouraj.com\/wp-json\/wp\/v2\/media?parent=1679"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}