Terms and Conditions

OVERVIEW

This website is operated by RajibIt (registered name of Mouraj.com). The terms “We”, “Us” and “Our” are used to refer to only Mouraj.com or RajibIt. Mouraj.com offers all information, tools and services which are used or concerns Mouraj’s carrying out of business, and are publicly available at the website. The user shall be deemed to have accepted all the terms, conditions, policies and notices officially stated, as they continue to use the website and its services.

By visiting our website and/or purchasing something from us, you become a user of the website and engage in our “Services”. Such engagement will consecutively mean the user agreeing to be bound by the following terms and conditions (also referred to as “Terms of Service”, “Terms of use” or “Terms”), including those additional terms & conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the website including, but not limited to, users who are browsers, vendors, customers, merchants, affiliations, and/ or contributors of content.

Please read this Terms of Service carefully before accessing or using our website or our services. By accessing or using any part of the website, you agree to be legally bound by these Terms of Service. If you do not agree to all the Terms of this agreement, then you may not access the website or use any of the services.

Any new addition of features, services, or tools shall also be deemed to be subject to the Terms of Service in force. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. Therefore in order to stay updated on the Terms, please check this page periodically for changes. Your continued use of, or access to the website, following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – GENERAL CONDITIONS

By agreeing to these Terms of Service, you represent that you are at the age of majority in your present State or Province of residence, or that you have given us your consent to allow any of your minor dependents to use this website where you are the age of majority in your State or Province of residence.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and may involve the following:

(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service on the website through which the service is provided, without express written permission by us.

SECTION 2 – AVAILABILITY, PRICING AND PAYMENT METHODS

Availability and pricing of all items are subject to availability. Mouraj.com will inform you as soon as possible, if the product(s) and services you have ordered are not available. If not, then the Customer Care will offer similar alternatives.

As part of visiting and/or purchasing anything from Mouraj, you warrant to agree to understand that due to the nature of the business, availability may change even after an order has been placed. In an event where the product is no longer available, the Customer Care will offer alternatives or the option to cancel your order wholly.

Pre-book products/items delivery date will be determined by Mouraj.com and the respective brands. Delivery date will be mentioned on the specification of the product page. For delivery delay respective brands are liable. Delivery time of regular or Mouraj office collection orders will not be applicable for pre-book orders.

All prices are subject to change without notification, and while every effort is made to ensure the accuracy of the prices displayed on Mouraj.com, they are not guaranteed to be accurate. If any price is different from that displayed we will inform you before dispatching the order and you will have the option of continuing with the order or not.

We reserve the right at any time to modify or discontinue any Service (or any part or content thereof) without notice at any time. We shall not be liable to any customer or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Choosing the right payment method is essential in order to shop with online stores. Mouraj is accepting payments in four very easy and convenient ways. The chart of the payment methods of Mouraj.com is given below:

Payment Method Condition
Cash on Delivery For orders valuing more than BDT 1000 excluding delivery cost
Card on Delivery For orders valuing more than BDT 1000 excluding delivery cost
Online Payment Applicable for any ordered amount as per company policy
bKash Payment Applicable for any ordered amount as per company policy

Note:

  • For order less than BDT 500 customers need to make advance payment.
  • For some products (Depending on Size/Price) we may ask for full/partial advance payment.

SECTION 3 – PRODUCTS

Products are available exclusively online through Mouraj.com. These products or services may have limited quantities and are subject to return or exchange only according to our Return and Replacement Policy.

Mouraj has made every reasonable effort to be as accurate as possible in displaying the product in its original color and accurate size. However, due to your device’s display settings, technical issues and differences in display, variations may come to the product’s color or size. Hence, Mouraj cannot guarantee that the physical product will look exactly like the display image. If a product from Mouraj is not as described, your sole remedy is to return it unused by fulfilling all the conditions as per our Return and Replacement Policy.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer, at any time. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

SECTION 4 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting through the phone number or e-mail provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

As a visitor or a customer, you agree to provide current, complete and accurate account information for all purchases made at our store. You also agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Each user accounts must be created under one distinctive registered Cell Phone number, and email address of the user. Multiple accounts cannot be created under the same information as mentioned. In such an event the user cannot avail more than once any of the offers, deals, discount coupons, or Gift Coupons during campaigns or other occasional sales.

SECTION 5 – DISCOUNTS & ALLOWANCES

Discounts and allowances (Coupon code, Promo code, Gift card code, Adjustment code, App discount, Occasional offers or sign-up offer etc.) are reductions of the basic price of products or services. The value of the discount coupon or gift card will not be refunded on returns or exchanges after using for a successful order from Mouraj.com. Users having multiple accounts under the same Cell Phone number, or email address cannot avail the discounts or offers more than once, as is the policy. Promotional SMS may only contain the main content of the offer but terms and conditions are mentioned on the website. Mouraj.com holds the right to change/revise/modify any Discount offers OR Promotional Allowances without prior notice. Customer is entitled to comply accordingly. Customers cannot avail multiple discount offers in a single order. For example if a customer uses 2X vouchers then he cannot use reward points or any other discount along with the ordered item

SECTION 6 – THIRD PARTY LINKS

Certain content, products and services available via our Service may include wholly or partly, materials from third-parties only for the purpose of providing you with better service.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are neither responsible for examining or evaluating the content or accuracy, nor do we warrant any liability for third-party materials, website content, services or any other materials from third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third-party.

Learn more about this by reading our Privacy Policy.

SECTION 7 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Visit our website to learn more about our Privacy Policy.

SECTION 8 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website or some Services containing typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information, on our or on any related website, is inaccurate at any time without prior knowledge (including after you have submitted your order or concern).

We undertake no obligation to update, amend or clarify information on our or on any related website, including without limitation, pricing information, except as required by law.

No specified update or refresh date applied in the Service or, on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 9 – ORDER CANCELLATION

Mouraj.com promises to deliver quality and authentic products to their customers. Therefore, Mouraj always runs Quality Control checks after receiving the ordered product from the authorized vendors. Mouraj reserves all rights to cancel any order of the customer after finding any quality issue from Quality Control checks of the ordered product, as we aim to give our customers the best online shopping experience.

Mouraj.com also reserves all rights to cancel any order if the ordered product is unavailable or if it is out-of-stock. Product unavailability cannot be predetermined or predicted by the website, whether it is due to unavoidable inventory management issues, website management issues, vendor stock update issues or any other unpredictable reason.

SECTION 10 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the website or its contents:

(a) For any unlawful purpose.
(b) To solicit others to perform or participate in any unlawful acts.
(c) To violate any international, federal, provincial, or national regulations, rules, laws, or local ordinances.
(d) To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
(e) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability. 
(f) To submit false or misleading information. 
(g) To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet.
(h) To collect or track the personal information of others.
(i) To spam, phish, pharm, pretext, spider crawl, or scrape.
(j) For any obscene or immoral purpose.
(k) To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
(l) Fake orders of any kind are not accepted and customers need to choose the method of payments as per company policy in order to receive deliveries of the products. Example: Customers not receiving order after confirming it intentionally will be counted as a fake order.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

List of Prohibited Items

Sellers must refrain from uploading prohibited products and others like them onto the website as the Quality Control team will immediately reject them.
 

The aim of this policy is to build trust and confidence in our buyers when they shop on MouRaj. You may not post or sell an item that is restricted by law. Below are the prohibited products but this list is not exhaustive. As a seller, you are responsible for ensuring that you don’t list anything restricted.

Breach of this policy will result in your product being locked. Associated noncompliance points are also mentioned. A seller will face account deactivation once they accumulate 48 non-compliance points.

***NonCompliance Points might vary due to MouRaj policy & seller behavior & other records***

Prohibited Edibles & Drinks Reason Exception Penalty
Frozen Foods Frozen Foods and related products are restricted on MouRaj due to logistics constraints & concerns regarding temperature control requirements. Authorized Sellers only None
Fresh Fruits and Vegetables Fresh Fruits and Vegetables and related products are restricted on MouRaj due to logistics constraints. Authorized Sellers only None
Alcoholic Beverages/Spirits Not allowed due to government regulations No Exceptions Up to 48
Pork Products Not allowed due to government regulations No Exceptions Up to 48
Brewery Machinery for producing Alcohol Not allowed due to government regulations No Exceptions Up to 48
Energy Drinks Not allowed due to government regulations (BSTI Issue) No Exceptions Up to 12
Prohibited Beauty Products Reason Exception Penalty
Whitening Cream/Face wash/Soap/Body wash The product ‘Whitening Cream’ & related items are not allowed on the platform as they may be hazardous to health. In order to list any whitening products, you must provide lab reports for mercury content percentage. Brightening, Anti-aging/Anti-wrinkle soap, Facewash or body wash + Only Authorized Sellers who can submit the BSTI Approval Papers Up to 4
Religious / Cultural Material Reason Exception Penalty
Religious Items Certain Religious (such as Christianity, Islam, Buddhism, Hinduism) Items are restricted due to logistics concerns over the sanctity & sacred nature of such items. Such as Islamic Calligraphy, Holy books, and other religious materials. Digital Tasbeeh, religious attire, Jaynamaj / Prayer Mat, Ator Up to 4
Anti-Religious Material Books, publications, or other items harming the sanctity of another religion are not allowed Novel/Informational Books Up to 4
Prohibited Electronics Reason Exception Penalty
Cordless Phones Cordless/DECT related items are restricted because their sale is not allowed without Bangladesh Telecommunication Regulatory Commission approval as per government policies Telephones Up to 12
Jammers / Descramblers / Signal Boosters Signal Booster/Jammers related products are restricted because their sale is not allowed as per government policies None Up to 12
Bank card readers/skimmers Bank Card Reader and related
products are restricted as financial &
banking services or products are not allowed
for sale on MouRaj		 USB Memory Card Reader Up to 12
NON-BTRC Approved Phones (Unauthorized Phone) Not allowed due to government regulations No Exceptions Up to 48
Spy Equipment (Hidden and Pen Camera) Hidden and Pen Camera, Spy Camera / Hidden Camera / Mini Camera and spy-related products are restricted as the sale of is not allowed due to personal safety issue Security Cameras Up to 12
GSM Watch GSM/SIM Slot Watches are restricted because smartwatches that require SIMs are not allowed as per Bangladesh Telecommunication Regulatory Commission Smart Watch Up to 12
High Beam Lasers Not allowed due to MouRaj Policy Presentation laser points Up to 4
Power Banks Not allowed due to government regulations Authorized Sellers Only Up to 4
Radios Not allowed due to government regulations Authorized Sellers Only Up to 4
Tracker devices/systems/services Not allowed due to government regulations No Exceptions Upto 12
Walkie-Talkie Not allowed due to government regulations No Exceptions Up to 48
Drones Not allowed due to government regulations No Exceptions Up to 12
Routers Pocket router, sim router, modem, 3G-4G Router, 3G 4G Sim router, 3G 4G Sim router, Mini telephone, mini mobile, and related products are not allowed without BTRC’s Approval Authorized Sellers Only Up to 12
Arms, Ammunition, Combat / Self-defence Gear and Weapons Reason Exception Penalty
Heavy ammo weapons, bombs, and other explosives Explosive and Flammable chemical-related items are restricted as they are hazardous & banned by the government No Exceptions Up to 48
Blank cartridges and dummy cartridges The ‘Blank cartridges and dummy cartridges’ &
related products are restricted as the sale of
arms and ammunition is not allowed		 Toy guns / Nerf guns or Water Gun Up to 12
BB or Airsoft gun The “Airsoft Gun” & related products are
restricted as the sale of arms and
ammunition is not allowed		 Toy guns / Nerf guns or Water Gun Up to 12
Paintball gun The “Paintball Gun” & related products are
restricted as the sale of arms and
ammunition is not allowed		 Toy guns / Nerf guns or Water Gun Up to 12
Tear gas gun The ‘Tear Gas’ & related products are restricted
as they are hazardous & banned by the government		 Toy guns / Nerf guns or Water Gun Up to 12
Other lethal guns such as machine guns, pistols, handguns, etc. The ‘Other lethal guns’ & related products are
restricted as the sale of arms and ammunition
is not allowed		 No Exceptions Up to 48
Antique Firearms The ‘Antique Firearms & related products are
restricted as the sale of arms and ammunition
is not allowed		 No Exceptions Up to 48
Weapon Accessories such as parts of guns, gun holders, bullets, etc. The “Weapon Accessories” & related products are
restricted as the sale of arms and ammunition is
not allowed		 No Exceptions Up to 48
Leather/rattan/rope whips The “Weapon Accessories” & related products are restricted as the sale of arms and ammunition is not allowed No Exceptions Up to 12
Stun gun/ Tasers The “Stung Gun/Tasers” & related products are restricted as the sale of arms and ammunition is not allowed No Exceptions Up to 12
Spear and spearhead The “spear and spearhead” & related products are restricted as the sale of arms and ammunition is not allowed No Exceptions Up to 12
Tear gas spray, pepper spray, or CS Spray Not allowed due to government restriction No Exceptions Up to 12
Chain whip The “Chain whip” & related products are restricted as the sale of arms and ammunition is not allowed No Exceptions Up to 12
Batons, Tbatons, nightsticks, truncheons The “Batons, Tbatons, Nightstick, Truncheons” & related products are restricted as the sale of arms and ammunition is not allowed No Exceptions Up to 12
Knuckleduster The ‘Knuckles’ & related products are restricted as the sale of arms and ammunition is not allowed. Learn No Exceptions Up to 12
Catapult/slingshot The Slinshot’ & related products are restricted as the sale of arms and ammunition is not allowed No Exceptions Up to 12
Crossbow, Bow and Arrows The Crossbow & related products are restricted as the sale of arms and ammunition is not allowed No Exceptions Up to 12
Dagger & Swords The Dagger & related products are restricted as the sale of arms and ammunition is not allowed Kitchen Knives & Toys Up to 12
Concealed knives and weapons The ‘Knives & Weapons’ & related products are restricted as the sale of arms and ammunition is not allowed Kitchen Knives & Toys Up to 12
Automatic knife The ‘Automatic knife’ & related products are restricted as the sale of arms and ammunition is not allowed Kitchen Knives & Toys Up to 12
Lock knife The ‘Lock knife’ & related products are restricted as the sale of arms and ammunition is not allowed Kitchen Knives & Toys Up to 12
Hunting knife The ‘Hunting knife & related products are restricted as the sale of arms and ammunition is not allowed Kitchen Knives & Toys Up to 12
Survival knife The ‘Survival knife’ & related products are restricted as the sale of arms and ammunition is not allowed Kitchen Knives & Toys Up to 12
Diving Knife The ‘Survival knife & related products are restricted as the sale of arms and ammunition is not allowed Kitchen Knives & Toys Up to 12
Machete The ‘Machete’ & related products are restricted as the sale of arms and ammunition is not allowed Kitchen Knives & Toys Up to 12
Kukri The ‘Kukri’ & related products are restricted as the sale of arms and ammunition is not allowed Kitchen Knives & Toys Up to 12
Wasp knife The ‘Wasp knife’ & related products are restricted as the sale of arms and ammunition is not allowed Kitchen Knives & Toys Up to 12
Throwing knife The ‘Throwing knife’ & related products are restricted as the sale of arms and ammunition is not allowed Kitchen Knives & Toys Up to 12
Bayonet The ‘Bayonet & related products are restricted as the sale of arms and ammunition is not allowed Kitchen Knives & Toys Up to 12
Hunting equipment The Hunting Equipment and processing machines that can be harmful to human beings such as electrofishing lines & related products are restricted as the sale of arms and ammunition is not allowed No Exceptions Up to 12
Government, Law enforcement, and Military Issued Materials Reason Exception Penalty
Military stickers and accessories Not allowed due to government regulations No Exceptions Up to 12
Military decorations, medals, and awards Not allowed due to government regulations Art Sticker Up to 12
Police Attire Not allowed due to government regulations None Up to 12
Military Attire Not allowed due to government regulations No Exceptions Up to 12
BD Govt. Sticker Not allowed due to government regulations No Exceptions Up to 12
Obscenity & Adult Materials Reason Exception Penalty
Inappropriate or obscene imagery inappropriate Images is a violation of MouRaj policies as it goes against our culture & traditions. No Exceptions Up to 4
Adult 18+ Products Adult Product, Sex-related Products, Magic Condom, Pills and All Types of Adult Apps, enlargement cream/oil, and related products are restricted as the sale of sex-related items is a violation as it goes against our culture & traditions and is not allowed due to MouRaj policy No Exceptions Up to 48
Misleading illicit Products Reason Exception Penalty
Stolen Goods Not allowed due to government regulations No Exceptions Up to 48
MouRaj Packaging Not allowed due to MouRaj Policy No Exceptions Up to 4
Mystery Box Not allowed due to MouRaj Policy No Exceptions Up to 4
Used Goods Not allowed due to MouRaj Policy Refurbished items for electronics Up to 4
Human Parts, Human Remains, & Protected Flora and Fauna Reason Exception Penalty
Fur and items made from protected fauna and parts Fur related products are restricted as the sale of animal products is not allowed as per government policies Mobile Cover/Cushion Up to 12
All types of ivory Ivory & related products are restricted as the sale of animal products is not allowed as per government policies and international law No Exceptions Up to 12
Rhino horn and by-products Rhino horn and by-products & related products are restricted as the sale of animal products is not allowed as per government policies and international law No Exceptions Up to 12
Pangolin and scales Pangolin and scales & related products are restricted as the sale of animal products is not allowed as per government policies and international law No Exceptions Up to 12
All Live Animals All Live Animals & related products are restricted as the sale of animal products is not allowed as per government policies Toy Animals & Livestock for authorized seller’s only for Qurbani Up to 12
Animal Buck/Egret Bird Live Trap Hamster- বক পাখি ধরার লোহার ফাদ Such products and services violate Animal Welfare Act 2019 and are not allowed to be sold on MouRaj. No Exceptions Up to 48
Human blood and its fractions Human blood and its fractions’ & related products are restricted as the sale of human products is not allowed as per government policies No Exceptions Up to 48
Animal Semen & embryos Animal Semen & embryos’ & related products are restricted as the sale of animal products is not allowed as per government policies No Exceptions Up to 48
Collection, Artifacts, and Precious Metals Reason Exception Penalty
Bullions Not allowed due to government regulations No Exceptions Up to 12
Gold, silver, platinum bars Not allowed due to government regulations Jewellery – Authorized Sellers Only Up to 12
Coal Not allowed due to government regulations No Exceptions Up to 12
Iron and Iron ore Not allowed due to government regulations No Exceptions Up to 12
Rare minerals such as vanadium and titanium ore Not allowed due to government regulations Titanium Steel Bracelet Up to 12
Counterfiet currency Not allowed due to government regulations No Exceptions Up to 12
Currency collectibles and paraphernalia Not allowed due to government regulations Collection Book Up to 12
Currency in circulation Not allowed due to government regulations No Exceptions Up to 12
Smoking Accessories Reason Exception Penalty
Common Tobacco products Common Tobacco & related products such as cigars, cigarettes, tobacco raw material, niswar, shisha, hukka are restrcited as the sale of illegal drugs is strictly prohibited as per government policy & cultural norms. No Exceptions Up to 48
Vape and Electronic Cigarettes Electronic Cigarette, Vape & E-Liquid related products are restrcited as the sale of illegal drugs is strictly prohibited as per government policy & cultural norms. No Exceptions Up to 48
Cigarette accessories such as Tobacco & Herb grinders Cigarette accessories such as Tobacco and Herb grinders & related products are restricted as products containing tobacco or nicotine are carcinogenic, a danger to health & not allowed for sale. Cigarette cases, lighters Up to 12
Prohibited Recreational Products Reason Exception Penalty
Gambling Equipment, accessories and services Gambling accessories such as slot machines, poker, playing cards, scratch cards, lottery, online gambling services & related products are restricted because their sale is not allowed as per government policies No Exceptions Up to 48
Government issued materials, Illegal Monetary and Non-monetary Transactional Products or services Reason Exception Penalty
Official identification document The provision of official government issued identification documents or the equipment used for the production of identification documents is not allowed. This includes services to create and/or alter identification documents included but not limited to: National ID, Visa, Passport, Driver’s License, Resident Permit, Work Permit, etc No Exceptions Up to 48
Other Legal Documents Legal Documents such as tax, stamp duty, business license, import license, import/export rebate, Entrance card of the special facility (educational, military, official government, hospital), security printing, mint, currency printing are not allowed on MouRaj due to government policies. No Exceptions Up to 48
Personal Information Selling or providing the service to access any personal data, such as birth date, personal phone number, etc is not allowed as per government regulations No Exceptions Up to 12
Financial Services The provision of financial services or other schemes (money transfers, issuing bank guarantees, and letters of credit, loan, fundraising) is not allowed No Exceptions Up to 48
Pyramid Schemes The provision of pyramid schemes is not allowed. No Exceptions Up to 48
Healthcare and medical services The provision of any healthcare and medical services including but not limited to the following as per government regulation: provision of online medical advice, surrogacy service, children adoption service No Exceptions Up to 48
Agent Services Agent services including but not limited to: Debt collection services, Transaction of social networking sites (SNS) accounts, scalped ticket of event/concert/transportation, Creation of publications/art/projects for submission which are against policies of other institutions (eg. School projects/thesis) No Exceptions Up to 48
Digital Currencies Any currency, money, or money-like asset that is primarily managed, stored, or exchanged on digital computer systems. E.g Bitcoin No Exceptions Up to 48
Toxic, Hazardous, Biological, Explosive Material Reason Exception Penalty
Radioactive and Hazardous Material Radioactive or hazardous materials whether as raw materials or finished goods are not allowed on the platform. This includes radioective elements such as but not restricted to Uranium, or everyday products with hazardous substances like mercury No Exceptions Up to 48
Fireworks Explosive such as fireworks, potka, atoshbaji, explosive items, LPG related items are restricted as they are hazardous and restricted by government regulations Gas Lighter, Gas Stove Up to 12
Explosive, detonation materials, and Flammable chemicals Explosive and Flammable chemical related items are restricted as they are hazardous & banned by the government No Exceptions Up to 48
Drugs, Supplements, and Enhancement capsules + Other Medicine Reason Exception Penalty
Over the counter drugs Due to government regulation, over-the-counter drugs are not allowed to be sold on MouRaj. Directorate General of Drug Administration approval is needed for the sale of such products Authorized Sellers only Up to 48
Breast Enlargement /Hip Cream Due to government regulation, breast enlargement and hip creams for the purpose of enhancement are not allowed Pain Relief creams Up to 48
Illegal Drugs Not allowed due to government regulations. Due to government law and regulation, narcotics, prescription-only drugs, and illicit drugs are not allowed on MouRaj No Exceptions Up to 48
Sexual Enhancement Not allowed due to government regulation Authorized Sellers Only Up to 48
Capsules Capsules relating to sexual enhancement, bodily enhancement, fish oil supplements are not allowed due to government regulation No Exceptions Up to 48
All kind of Supplements Whey Protein Supplements, Nutritional Supplements, and all kinds of Supplements and related products are restricted due to DGDA & other Government restrictions Authorized Sellers Only Up to 12
Menstrual cup / Tempons / Tampax Low-quality menstrual cups/tampons can pose serious health issues to consumers and so are restricted due to DGDA & other Government restrictions Authorized Sellers Only Up to 12
All types of Medicines Due to government regulation, any and all kinds of medicines are not allowed to be sold on MouRaj. Directorate General of Drug Administration approval is needed for the sale of such products Authorized Sellers Only Up to 12
Prohibited Digital Products Reason Exception Penalty
VPNs Express VPN, Nord VPN & related products are restricted as the unofficial sale of internet services and software is not allowed by BTRC No Exceptions Up to 12
Shared profiles/ accounts, subscriptions, or any shared screens (e.g, Netflix, Hulu, Spotify, Turnitin, Grammarly, Microsoft, etc) The sale of online accounts and pirated software are not allowed due to MouRaj policies No Exceptions Up to 12
Cracked/nongenuine/ without brand warranty Softwares The sale of pirated software such as IDM, windows keys, Microsoft /Windows / Office is not allowed because of copyright issues No Exceptions Up to 12
Non Genuine/ unauthorized online courses The sale of online courses is not allowed due to MouRaj policies No Exceptions Up to 12
Any Miniclip Games, gift cards, in-game coins (Ludo star, teen Patti, 8 ball pool, etc.) The ‘Miniclip’ & related products are restricted as MouRaj does not allow the unofficial sale of in-game purchases Ludo Dice Up to 12
Social Media views/ likes/ shares Social Media Followers’ is restricted as the unofficial sale of internet services or software is not allowed No Exceptions Up to 12
Careem/ Uber Credits etc. Providing Financial Services items products are restricted as financial & banking services or products are not allowed for sale on MouRaj. No Exceptions Up to 12
G-suite/ Shared Google Drive access Not allowed due to Fraud activities No Exceptions Up to 12
SMS Marketing software & services Not allowed due to Fraud activities No Exceptions Up to 12
Whatsapp branding/ marketing services Not allowed due to government regulations No Exceptions Up to 12
Apple iTunes & Appstore Not allowed due to brand restrictions No Exceptions –
UN Prohibited Products Reason Exception Penalty
Iranian petroleum products Not allowed due to government regulations and international law No Exceptions Up to 12
Textile products of North Korea Not allowed due to government regulations and international law No Exceptions Up to 12
Seafood of North Korea Not allowed due to government regulations and international law No Exceptions Up to 12
Electrical Equipment of North Korea Not allowed due to government regulations and international law No Exceptions Up to 12
Steel, Iron, Copper, Aluminum of Iran Not allowed due to government regulations and international law No Exceptions Up to 12
The machinery of North Korea Not allowed due to government regulations and international law No Exceptions Up to 12
Earth, Stone Wood of North Korea Not allowed due to government regulations and international law No Exceptions Up to 12
Food/Agriculture of NK Not allowed due to government regulations and international law No Exceptions Up to 12
Minerals of NK Not allowed due to government regulations and international law No Exceptions Up to 12
Iranian textile, construction, mining, and manufacturing industries Not allowed due to government regulations and international law No Exceptions Up to 12
COVID-19 Related Products Reason Exception Penalty
Covid 19 related products Fogger / Oxygen / Virus Card / Nebulizer / Mask / Hand Sanitizer / Hand Wash / PPE
Goggles / Face Shield (Corona) / Hand Gloves / Others Corona Related Products are restricted for sale on MouRaj due to COVID – 19		 Authorized Sellers Only Up to 12

The list of prohibited items is applicable to Cross Border, MouRaj, and MouRaj Goods Sellers too

SECTION 11 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be free from error obtained from the use of the service will be accurate or reliable. Users must understand that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without prior notice to you, under different circumstances.

You expressly agree that your use of, or inability to use the service is solely your risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Mouraj, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, vendors, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

It must also be stated that, most of Mouraj’s products carry a Warranty, the user can avail the warranty directly at any brand authorized Servicing Point or through Mouraj as well.

However, any use of the product that results in any injury, loss, or damage whether direct or indirect, will not make Mouraj liable for providing servicing facilities provided that, such direct or indirect use and the results thereof, is not covered nor supported by the provisions under the products accompanying Warranty.

For more information, please visit our Warranty Policy page.

SECTION 12 – INDEMNIFICATION

As a user of the website and the services therein, you agree to indemnify, defend and hold Mouraj harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, vendors, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or any documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 13 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 14 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof as may be deemed fit).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

SECTION 15 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed and interpreted in accordance with the applicable laws governing eCommerce in Bangladesh. Any and all actionable legal claim or proceedings arising out of, or in connection to this website, must be brought within the jurisdiction of a competent Court in Bangladesh.

SECTION 16 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 17 – CONTACT INFORMATION

For more information regarding the Terms of Service or if you have any queries or concerns you can Contact Us or for any questions about the Terms of Service should be sent to us at support@mouraj.com.